If you need delivery urgently, please contact us before ordering.
We aim to give as true a representation of all of our products as possible and have taken care in the preparation of this website to be as accurate as possible. We are sorry for any errors or emissions we may have made but will do our utmost to provide the best possible service at all times.
All dimensions given are approximate and may vary slightly. All material thicknesses are nominal. Colours seen on your computer screen, or as a printout, should only be viewed as a rough guide as they will vary from monitor to monitor. Any reliance you place on such information is therefore strictly at your own risk. We cannot provide any assurance of suitability of any of our products for your intended use. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage.
To save on packaging we may pack multiple orders of the same product together – please let us know if you need products packing individually.
We aim to dispatch online shop orders within fourteen days. Occasionally it may take longer. If you need your order urgently please contact us before ordering.
If there are any items missing from your order please contact us immediately. Any shortages or errors must be reported within 14 days of receipt. If for any reason you are not satisfied with your purchase please contact us so that we can do our best to resolve any problems.
If your parcel arrives damaged we will need photographic evidence in order to make an insurance claim and reimburse you. Photographs should be in focus and well lit, so that the damage can be clearly seen in the image. The photographs need to show that the parcel was well wrapped, the external damage and the internal damage to the contents. Please keep all of the packaging.
We reserve the right to change the price of any product and to alter or withdraw any products at any time without prior notice.
If you find in the future that you need to order a withdrawn product we will endeavour to reproduce it as a bespoke order, priced accordingly, if at all possible. Please retain a record of product codes for this purpose.
We reserve the right to refuse any order or payment as we see fit, without need to give a reason.
The information provided by Julie Lightburn T/A York Modelmaking is provided in good faith but does not include any representations or provide warranties of any kind, express or implied, about accuracy, reliability, suitability or availability with respect to the website or the information, products, or services represented for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage.
Health and Safety
Our products are intended for use by adult modellers and as such are not suitable for children.
When sanding any of our laser-cut or 3D printed components or kit parts, always wear suitable protection and avoid breathing the dust.
When using glues and solvents, always follow the health and safety advice on the product labels.
Products containing magnets must be not be handled before reading the warnings leaflet provided.
Exclusivity of bespoke commissions
If you require exclusivity please let us know when you provide drawings. If requested we will not use information supplied by you, or the drawings we have created for you, to produce a copy of your bespoke order. However if the information is readily available in the public domain, or is provided by another party for their use, we reserve the right to re-produce the same, or similar, designs, for other customers or for our own use. However if Copy Right is important to you, we are always happy to discuss your needs.