We aim to give as true a representation of all of our products as possible and have taken care in the preparation of this website to be as accurate as possible. We are sorry for any errors or emissions we may have made, but will do our utmost to provide the best possible service at all times.
If there are any items missing from your order please contact us immediately. Any shortages or errors must be reported within 14 days of receipt. If for any reason you are not satisfied with your purchase please contact us so that we can do our best to resolve any problems.
If your parcel arrives damaged we will need photographic evidence in order to make an insurance claim and reimburse you. Photos should be in focus and well lit, so that the damage can be clearly seen in the image. The photos need to show that the parcel was well wrapped, the external damage and the internal damage to the contents. Please keep all of the packaging.
All dimensions given are approximate and may vary slightly. Colours seen on your computer screen, or as a printout, should only be viewed as a rough guide as they will vary from monitor to monitor.
We aim to dispatch orders within fourteen days. Occasionally it may take longer. If you need your order urgently please contact us before ordering.
We take all online payments via PayPal, but you DO NOT need to have a PayPal account. Our checkout procedure will take you to the PayPal site where you can “Checkout as a guest” using any credit or debit card
If you would prefer to pay by another method please contact us by phone or email.
We reserve the right to change the price of any product and to alter or withdraw any products at any time without prior notice.
If you find in the future that you need to order a withdrawn product we will endeavour to reproduce it as a bespoke order, priced accordingly, if at all possible. Please retain a record of product codes for this purpose.
We reserve the right to refuse any order or payment as we see fit, without need to give a reason.
To save on packaging we may pack multiple orders of the same product together – please let us know if you need products packing individually.
Exclusivity of bespoke commissions
If you require exclusivity please let us know when you provide drawings. If requested we will not use information supplied by you, or the drawings we have created for you, to produce a copy of your bespoke order. However if the information is readily available in the public domain, or is provided by another party for their use, we reserve the right to re-produce the same, or similar, designs, for other customers or for our own use. However if Copy Right is important to you, we are always happy to discuss your needs.